In today’s global marketplace, customers and suppliers come from around the world and employees represent a variety of ethnicities and backgrounds. Increasingly, business leaders have learned a diverse workforce with a sense of inclusion leads to both competitive advantages and internal conflicts which must be surfaced and managed. While most managers lack sufficient training and experience to effectively manage a global, diverse workforce, they are nonetheless expected to attract and retain a diverse employee population while promoting an inclusive, dynamic work environment, generating innovative ideas, and having broad-based customer appeal.